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Privacy Policy

Last updated: March 24, 2026

1. Introduction

GharKaam (“we”, “our”, or “us”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform to find or provide domestic help services.

2. Information We Collect

Personal Information

When you register for an account, we collect:

  • Name, email address, and phone number
  • Residential address and city
  • Aadhaar number and PAN (for workers, KYC verification)
  • Bank account details and UPI ID (for payout processing)
  • Profile photos and KYC documents

Automatically Collected Information

We automatically collect certain information when you use our service:

  • IP address and device information
  • Browser type and version
  • Location data (with your consent)
  • Usage data, booking history, and analytics

3. How We Use Your Information

We use your information to:

  • Provide and maintain the GharKaam platform
  • Match customers with verified domestic helpers
  • Process payments and manage escrow transactions
  • Perform background verification and KYC checks
  • Send booking confirmations, reminders, and updates via WhatsApp/SMS
  • Monitor and improve service quality through ratings and reviews
  • Comply with legal and regulatory obligations

4. Data Sharing and Disclosure

We may share your information in the following situations:

  • Between users: Limited profile information is shared between customers and workers to facilitate bookings
  • Payment processors: Stripe and Razorpay for handling payments securely
  • Verification services: For Aadhaar/PAN verification and background checks
  • Legal requirements: When required by Indian law or valid legal process
  • Business transfers: In connection with any merger, sale, or acquisition

5. Data Security

We implement industry-standard security measures including encryption at rest and in transit, secure cloud infrastructure, and role-based access controls. KYC documents are stored in encrypted object storage with restricted access. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. KYC documents are retained as required by Indian regulatory guidelines. You may request deletion of your account and associated data at any time by contacting us.

7. Your Rights

Under applicable Indian data protection laws, you have the right to:

  • Access your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of your personal data
  • Withdraw consent for data processing
  • Lodge a complaint with the relevant data protection authority

8. Children's Privacy

GharKaam is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately.

9. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the “Last updated” date. Continued use of GharKaam after changes constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: